Kenya Potter

Senior IT Support Services Global Leader | Vendor Negotiator |Builds Elite Support Environments | Critical Escalation Point Leader

Role: Manager, IT Support Services at Citrix
Location: Fort Lauderdale, FL, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Kenya Potter

Strategic Vision & Operational Excellence | People Leadership & Cross Cultural CollaboratorProven leader in driving high performing technical support teams in large enterprise environments, providing global end user support. Demonstrates exceptional skills in people management, communication, organization, analysis, negotiation, and issue resolution. Recognized as a professional leader and the critical escalation point for inter-team and key stakeholders. AREAS OF EXPERTISE/TECHNICAL SKILLSTeam Leadership & Operations – Global team management, IT service delivery, process improvementIT Service Management (ITSM): ServiceNow, Wolken, Jira, BMCCollaboration & Productivity: Google Workspace, Microsoft 365, Citrix WorkspaceSystem Administration: Active Directory, Exchange Admin CenterSecurity & Access Management: Okta, Secret Server, SplunkRemote Support & Telephony: GoToAssist, GoToMyPC, PC MoverProject & Program Management – Mergers & Acquisitions, system upgrades, enterprise initiativesVendor Management – Contracts, negotiations, vendor performance optimizationTraining & Development – Staff onboarding, mentorship, knowledge transferI\'m open to remote or Fort Lauderdale, FL or Panama City, Florida location based opportunities. I\'m passionate about empowering teams, simplifying complexity, and aligning IT support with larger enterprise goals.

Experience

Manager, IT Support Services
Citrix
Jan 2015 — Present · Miami, TX, US

Education

NEC Bauder College
A.S.

Skills

Software Installation
Networking
Active Directory
Xp
Windows Server
Hardware
Blackberry
Customer Service
Windows
Servers
Itil
System Administration
Visio
Computer Hardware
IT Management
Laptops
Human Resources
Operating Systems
Disaster Recovery
Sharepoint
Lotus Notes
Technical Support
Process Improvement
Citrix
Windows 7
Troubleshooting
Strategy
Microsoft Exchange
Software Development
Microsoft Technologies
Security
Enterprise Software
Analysis

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Kenya Potter

Experience

Manager, IT Support Services

Education

NEC Bauder College

Skills

Find verified contacts for anyone on LinkedIn