Kenya Palmer-Chalmers
Vice President Operations @Capital One
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WORK HISTORY
Vice President Operations @Capital One
EDUCATION
Howard University
Bachelors of Science Degree
ABOUT KENYA PALMER-CHALMERS
A dynamic and results-driven executive with expertise in leading retail banking operations. Champions customer service excellence and operational efficiency through strategic leadership and innovative problem-solving. Extensive experience managing large-scale operations, driving exceptional customer experiences, and growth. Successfully navigates organizations through transitions, ensuring seamless execution while maintaining a focus on performance and risk management. Effectively communicates across all levels to deliver strategic solutions that ensure operational excellence. Develops, leads, and inspires high-performing teams, fostering a culture of accountability, collaboration, and growth. Thrives in environments to convert obstacles into opportunities by recognizing root causes and developing solutions. Strategic Leadership | Performance Management | Operational Excellence | Risk Management | Sales Operations | Change Management | Banking | Contact Centers / Call Centers | Customer Service | Leadership Development Cross-functional Team Leadership | Public Speaking & Communication
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