Ken Dixon
Production Support Engineer | IT Escalation, Change Management
- Role
- System Engineer at First Citizens Bank
- Location
- Oakland, CA, US
- LinkedIn followers
- 500 followers
About Ken Dixon
Recognized as an enthusiastic self-starter, proactive technical leader, and aspiring Security Analyst, I offer 11+ years of immersive experience uncovering technical challenges, identifying threats, and implementing solutions in alignment with overall business vision, impact, and focus. I am dedicated to embracing complex challenges, opportunities to develop technical savvy, and essential understanding of business and technical synchronization. Successfully partner cross-functionally with engineering teams, internal departments, and leadership to manage competing priorities, projects, and productive communication. Demonstrate advanced aptitude for thriving within ambiguous, demanding environments as an enterprise support leader with a notable commitment to service excellence. EXPERTISE: Results-Driven Program Leadership Access Management Security Controls Technical Implementations Tool Development & Application Escalation Workflows Risks Analysis & Management Security Awareness Trainings Vulnerably Assessments Automated Technical Controls Regulatory Compliance Process Improvement Change Leadership Creative Solutions Design Effective Communication Supportive, Inclusive Work Ethic
Experience
System Engineer
Oct 2024 — Present · San Francisco, CA, US
Education
California State University, Monterey Bay
Bachelor of Science (BS), Business Administration, Information Technology | E-Commerce Concentration
Skills
- Leadership
- Active Directory
- Microsoft Office
- Computer Network Operations
- Domain Controller
- Time Management
- Customer Service
- Windows 10
- Troubleshooting
- Microsoft Excel
- Retail
- Inventory Management
- Computer Repair
- Research
- Public Speaking
- Computer Hardware
- Windows
- Process Improvement
- Sales
- Mac Os
- Problem Solving
- Coaching
- Customer Relations
- Team Leadership
- Training
- Event Planning
- Networking
- Data Entry
- Teamwork
- Employee Training
- Merchandising
- Multi-Channel Retail
- Customer Retention
- Operating Systems
- Profit
- Team Building
- Leadership Development
- Inventory Control
- Jamf
- Youth Programs
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