Ken Worzel

About Ken Worzel

I bring to boards a rare combination of large-scale digital transformation experience, proven board governance leadership, and multi-industry strategic perspective.I currently serve as Non-Executive Chairman of the Board of Directors of State Farm Mutual Automobile Insurance Company, a Fortune 36 company and the nation’s largest auto and home insurer, with $125+ billion in revenue and 96 million policies. Elected Chairman in December 2024 after serving as a director since 2018, I work closely with the President & CEO on strategic direction and governance. I currently serve on the Executive and Nominating/Governance committees, and previously chaired the Compensation Committee and served on the Technology Committee.I am also Chief Customer Officer at Nordstrom, Inc, where I oversee the company’s ~$6 billion digital commerce business, our marketing and loyalty organization, our credit card business, and our customer analytics and Ux teams. Over 15 years and four progressively senior roles, I have helped lead Nordstrom’s digital transformation, building the e-commerce platform into the industry’s leading fashion e-commerce business and scaling a $1 billion off-price e-commerce business from the ground up.My governance experience also includes serving as Lead External Director at Les Schwab Tire Centers, where I led the CEO transition and positioned the company for a successful exit ($3B+ sale). Prior to Nordstrom, I spent nearly 20 years as a strategy consultant as a Partner at McKinsey & Company and Managing Partner at Marakon Associates, advising C-suite leaders across a variety of industries including retail, healthcare, and media.I welcome conversations about board opportunities where my experience in digital transformation, omnichannel strategy, and corporate governance can add value.

Experience

1. Chief Customer Officer

   Nordstrom

   Apr 2022 — Present · Seattle, WA, US

   As chief customer officer, I am responsible for the company\'s customer strategy across all touchpoints and oversees the company’s digital platforms, including e-commerce, digital operations, product management, Ux/Cx, marketing, the Nordy Club loyalty program and our credit card business.

Education

• Yale University

  BA, Economics

• The Wharton School

  MBA, Finance & Strategy

Skills

• Business Development
• Market Analysis
• Customer Insight
• Retail
• Customer Lifecycle Management
• Management Consulting
• Cross-Functional Team Leadership
• Strategic Partnerships
• Marketing Strategy
• Strategic Planning
• Product Management
• Competitive Analysis
• Start-Ups
• Analytics
• Business Strategy
• Pricing
• Mergers & Acquisitions
• Management
• Leadership
• Strategy
• Financial Modeling