Kent Rawlins

About Kent Rawlins

I am a manager of Revenue Operations at OpenText focused on renewals and systems․ My team builds connections between operations, Salesforce, and global cross-functional teams to enable revenue generation․Aside from supporting multiple Salesforce environments, I lead global renewal operations․ I collaborate with IT, Finance, and Cloud Operations to resolve issues with cancellations, billing, and system workflows․ I\'m often the first to discover problems spanning multiple teams․ Executives seek my input on operational risk and execution gaps because I can see the whole picture․I like to be practical, know who owns what, and build automated scalable processes in collaboration with the systems and technology teams․ It is interesting to see that the most powerful enhancements often come from simplifying the process and allowing operations experts to guide the technical implementation․

Experience

1. Manager, Revenue Operations Digital Renewal Center

   OpenText

   Jul 2024 — Present · Salt Lake City, UT, US

   Lead global revenue operations supporting a digital renewal organization• Manage and support a team of 8 handling renewal operations, Salesforce issues, and exception cases• Own cancellation workflows end to end, partnering with Finance and Cloud Operations on billing and deprovisioning• Support multiple Salesforce environments and renewal tools across regions• Partner with IT on system integration planning and operational requirements• Advise leadership on renewal risk, backlog, and process gaps

Education

• Colorado Technical University

  Bachelor of Business Administration (B.B.A.), Business Administration and Management

  2016

Skills

• Cdma
• Wireless
• Client Retention
• Short- / Long-Term Planning
• Strategic Analysis / Planning
• Product Marketing
• Direct Sales
• M2m
• Microsoft Office
• Sales
• Salesforce.com
• Account Management
• Mobile Technology
• Compliance
• Sales Operations
• Customer Retention
• Customer Service
• Team Building / Training
• Client / Vendor Relations
• Customer Satisfaction
• Training
• New Business Development
• Business Development
• Process Improvement
• Mobile Devices
• Retail Acquisitions
• Software Implementation
• Microsoft Excel
• Sas
• Solution Selling
• Sales Management
• Retail
• B2b
• Relationship Management
• Sales Process
• Management
• Team Building
• Cellular Communications
• Business Strategy
• Team Leadership