Kent Oufnac
Senior Director, IT Service Delivery & Project Management Office
- Role
- Senior Director, Pmo & Service Delivery at POOLCORP
- Location
- New Orleans, LA, US
- LinkedIn followers
- 500 followers
About Kent Oufnac
Successfully built PMO, Implementation & Technical Training/Documentation, and Service Delivery Departments from the ground up, implementing methodologies matching workplace cultures and resources. Experience working at and with both small companies and large, global corporations. Specialize in IT Project Management for Hardware and Software projects, Process development and implementation, Enterprise Projects, ERP Projects, and RFP development and vendor selection. Extensive training and support experience as a Software Trainer, lead in creation of Administrator and End User Manuals, Training Support Materials, Train the Trainer Programs, and Computer Based Training (CBT) Modules. Additional experience in Contract and Budget Management, SOX Compliance Documentation & Testing, GDPR, CCPA, and PCI Compliance & Testing. Most recently added IT Service Delivery to my responsibilities. Including global Help Desk (Tier I), PC Tech (Tier II), and IT Warehouse (global hardware deployment and support) team development and management.Specialties: Project Management, Training, Implementation, Technical Writing, Process Documentation, Sales Support, SOX Compliance Documentation & Testing, PCI Compliance & Testing.
Experience
Senior Director, Pmo & Service Delivery
Mar 2026 — Present
Education
University of New Orleans
BA, Psychology
1994 — 1999
Skills
- Inventory Management
- Coaching
- Microsoft Office
- Sales
- Technical Writing
- Troubleshooting
- Vendor Management
- Human Resources
- Information Technology
- Budgeting
- System Administration
- Pmo
- Sales Management
- Leadership
- Access
- Budgets
- Hardware
- Operations Management
- Recruiting
- Performance Management
- Crm
- Project Management
- Business Analysis
- Documentation
- Purchasing
- Process Improvement
- E-Learning
- Management
- Team Building
- Sales Operations
- Customer Service
- Contract Negotiation
- Project Planning
- Account Management
- Change Management
- Analysis
- Customer Relationship Management (Crm)
- Visio
- Team Leadership
- Strategic Planning
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