Kent Lyle
IT Manager @CommentSold
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WORK HISTORY
IT Manager @CommentSold
Boston, MA, US
Directing the strategic and tactical Information Technology goals, Including staff improvements, enhancements, and technical support.• Managing a SaaS portfolio of over 200 systems, coordinating subscription renewals and identifyingopportunities to cut waste and improve efficiencies.• Evaluated and implemented SaaS Systems, including HexNode, Google Workspace, Slack, Zoom,Miro, Monday, Asset Sonar, Zylo, Zendesk and Beyond Identity.• Managed relationships with vendors consultants, and account representatives. Negotiator onSaaS contract and subscription renewals and license management.• Managed staff equipment allocation/break-fix and asset life-cycle management. Implemented an ITsset Management system.• Managing a 170-plus Mac environment that is 100% remote.• Documented procedures and policies, help training CommentSold staff on enterprise systems and theirtechnology.• Explored new technologies for future planning and potential implementation• Managed the roll-out of all IT project, including Google Workspace, Confluence build-out, launch of Zylo’s SaaS Management platform, and the deployment of Beyond Identity, an end-pointsecurity tool.
EDUCATION
Minuteman Regional Technical High School
Culinary Arts and High School Degree
Minuteman Regional Technical High School
HS, Culinary Arts
HDI -The Association for Technical Support Professionals
Support Center Director
Clark University
Novell CNE Program
Helpdesk 2000
Certified Helpdesk Manager
Newbury College
Microsoft Certified System Engineer Program
HDI -The Association for Technical Support Professionals
Support Center Manager
SKILLS
ABOUT KENT LYLE
I\'m an IT professional with many years of experience and a proven record of solution-driven results. I have a passion for technology but more importantly, a passion for helping people and organizations realize their capability through technology. I have a history of leading and cultivating very motivated IT teams that are proud of their accomplishments and consistently look to achieve their goals. I strive to provide a positive and seamless experience for people that rely on technology to enhance and better their lives. My strong work ethic, sense of humor and pride in everything I do has pushed me to always improve my skills and to think outside the box to produce positive results.
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