Kent Law
Global Business Leader, passionately committed to customer and employee success, growth and transformation.
- Role
- Corporate Vice President, Global Technical Success and Support at Calix
- Location
- San Diego County, CA, US
- LinkedIn followers
- 500 followers
About Kent Law
Dynamic and results-driven executive with over 15 years of progressive leadership experience in global success and support teams, specializing in organizational and digital transformation focused on customer outcomes. Proven ability to scale teams, diversifying geos, incorporating partners, and accelerating employee development, fostering a customer-centric culture that consistently achieves 95%+ satisfaction scores. Founded and lead the Technical Success Team to maximize SaaS and managed service platform impact through data-driven recommendations and leveraging AI technologies to transform traditional support models into proactive engagement strategies. Adept at driving cross-functional collaboration, achieving corporate objectives, and delivering profitable business outcomes in fast-paced, technology-driven environments.
Experience
Corporate Vice President, Global Technical Success and Support
Jan 2025 — Present · San Diego, CA, US
Inception of Technical Success team focused on the acceleration of customer success with proactive technical engagements, further evolving technical partnership with products team for quality, scalability and robustness enhancements based off field feedback, and technical enablement and escalation across the success organization.
Education
University of California, Berkeley, Haas School of Business
Certificate of New Manager Boot Camp
2010 — 2010
California Polytechnic State University-San Luis Obispo
Bachelor of Science, Electrical Engineering; Communication
2000 — 2005
California State University-Sacramento
Masters of Business Adminstration, Business Administration
2008 — 2009
USC Marshall School of Business
Certificate of Leadership Development for High Performing Teams
2012 — 2012
University of California, Berkeley, Haas School of Business
Certificate Experience Manager Boot Camp
2015 — 2015
Harvard Business School Online
Certificate of Disruptive Strategies
University of California, Berkeley, Haas School of Business
Certificate in Dynamic Coaching
2011 — 2011
University of California, San Diego - Rady School of Management
Leadership Program Certificate
2017 — 2020
USC Marshall School of Business
Certificate in Effective Negotitation and Persuasion
2013 — 2013
Skills
- Troubleshooting
- Telecommunications
- Voip
- Account Management
- Project Management
- Microsoft Office
- Management
- Ethernet
- Networking
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