Ken Thayer
Customer Success Manager with a high technical aptitude and a passion for building relationships and helping customers succeed.
- Role
- Manager, Customer Success at Inspect Point
- Location
- Albany, NY, US
- LinkedIn followers
- 500 followers
About Ken Thayer
Experienced senior manager, customer success professional, and mechanical engineer with extensive project and product management and technical writing experience throughout my career. Versatile and resourceful communications-focused professional; capable of a big picture thinking; driven by overcoming obstacles; able to build solid customer relationships and deliver results that exceed expectations. People leader, skilled in operations management, workflow management systems, and business intelligence platforms. Skilled at the deployment of software solutions to create a more efficient streamlined work environment.SKILLS• C-suite Customer Support• Leadership• Project Management• Product Management• Oral / Written Communication• Dependability • Teamwork• Problem-solving• Project Management• Technical Writing• Adaptability • Organization / Time Management• Troubleshooting• High Technical Aptitude• Lean Manufacturing• Personnel / Customer Training• Agile and Scrum• Microsoft Office (Excel, Word, PowerPoint, Teams, Office 365)• Analytical (Microsoft Power BI / Tableau / SQL)• Airtable / Trello / Monday• OneNote
Experience
Manager, Customer Success
Dec 2025 — Present · Albany, NY, US
Driving customer adoption, satisfaction, and retention for Inspect Point\'s enterprise customers.
Education
Clarkson University
Bachelor of Science (B.S.), Mechanical Engineering
Skills
- Customer Relationship Management (Crm)
- Strategy
- Cross-Functional Team Leadership
- Competitive Analysis
- Start-Ups
- Product Management
- New Business Development
- Process Improvement
- Engineering
- Program Management
- Six Sigma
- B2b
- Account Management
- Business Development
- Business Strategy
- Business-to-Business (B2b)
- Leadership
- Sales
- Strategic Planning
- Business Process Improvement
- Business Intelligence
- Product Development
- Analysis
- Product Marketing
- Manufacturing
- Saas
- Enterprise Software
- Crm
- Sales Management
- Management
- Team Leadership
- Software Development
- Project Management
- Technical Writing
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