Kent de Guzman

About Kent de Guzman

As a passionate and dynamic professional with a Bachelor of Arts in Film and Media from the University of California, Berkeley, I bring a wealth of experience in administrative support, customer service, event coordination, and creative production. My career journey is marked by a commitment to excellence and a drive to make impactful contributions in every role I undertake. Administrative Expertise In my current role as an Administrative Assistant at Kitchen @ 812 Business Development Center, I utilize my skills in data management and analysis, project management, and executive support to streamline operations and enhance client experiences. I have successfully organized research on potential partners, created comprehensive digital resources, and coordinated large-scale events, significantly improving operational efficiency and client recognition. Leadership in Hospitality During my tenure as a Front-of-House Manager at The Original Green Olive, I honed my abilities in customer service and team collaboration. By training new employees and maintaining high standards of service, I was able to enhance customer satisfaction and ensure smooth daily operations. Creative and Production Skills My educational background and leadership roles in various short films have equipped me with valuable skills in creative production, post-production editing, and content creation. I have directed rehearsals, managed pre-production processes, and produced engaging content that has effectively marketed organizational initiatives and increased audience engagement. Volunteer and Community Involvement My involvement with the UCB Pilipinx American Alliance has allowed me to leverage my project management and digital marketing skills to produce compelling video content and increase community engagement. I am eager to bring my diverse skill set and passion for excellence to new opportunities where I can contribute to meaningful projects and continue to grow both personally and professionally. Let\'s connect and explore how we can collaborate to achieve outstanding results!

Experience

1. Front Office Associate - Night Auditor

   Sheraton Cerritos Hotel

   Sep 2024 — Present · Cerritos, CA, US

   As Front Office Associate- Achieved 1st place in Marriott’s Guest Satisfaction Survey (GSS) twice, including a 100% satisfaction score during the second month awarded, reflecting consistent excellence in guest service and experience- Consistently ranked among the top associates for Marriott Bonvoy enrollments, actively promoting the loyalty program and helping guests unlock exclusive member benefits and rewards- Cultivated enduring relationships with loyal guests through proactive anticipation of their needs and the delivery of tailored service, thereby fostering increased guest loyalty and satisfaction- Trained and mentored new front desk and audit staff, reinforcing brand standards, system proficiency, and service excellence through hands-on coaching and support- Prepared room assignments in advance to ensure smooth check-ins, prioritized Elite and loyal members, and submitted end-of-day reports to support seamless shift transitions.As a Night Auditor- Administered nightly audits of restaurant receipts, tips, banquet charges, and point-based reservations, ensuring accurate reconciliation and smooth financial handover to support next-day operations- Monitored overnight safety protocols and conducted property inspections to ensure a secure, operational environment and an undisturbed guest experience- Responded swiftly to guest inquiries via GXP, helping position the hotel as a top performer in fast, personalized service for in-house and pre-arrival guests- Served as the primary point of contact during shifts, overseeing front desk operations, staffing, and key decisions to ensure service and workflow aligned with business needs during both peak and off-peak hours.

Education

• University of California, Berkeley

  Bachelor of Arts - BA

• Cerritos College

  Associate of Science - AS