Kent Burns
Senior Strategist, Customer Experience @LivePerson
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WORK HISTORY
Senior Strategist, Customer Experience @LivePerson
IL, US
As a CX strategists, I work in a cross-functional team that supports leadership, sales, and CSMs throughout key moments of the customer lifecycle, including new deals, renewals, attrition, and growth. I act as a center of excellence, providing expertise and guidance to our customers through digital transformation initiatives. I find new opportunities for our customers to increase cost-savings, revenue generation, and customer experience. I empower, clients, sales, and customer success managers to make informed decisions through a deeper understanding of LP products and services.
EDUCATION
Joliet Junior College
Associates, Business
Illinois State University
Bachelors, Accounting
SKILLS
ABOUT KENT BURNS
Experienced Operational Excellence role related directly to Messaging as a customer contact channel. Demonstrated history of working in the computer software industry. Skilled in Operations Management, Analytical Skills, Sales, Customer Relationship Management (CRM), and Team Building. Strong operations professional with a Bachelors focused in Accounting from Illinois State University.
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