Kent Bissell

About Kent Bissell

Executive with wide variety of people, technology and marketing skills. Management of sales operations, Ecommerce platforms, business plan development and execution.Specialties: Ecommerce, Vendor management, business plan development, SEO/SEM, Leadership Development, Internal and External Network Infrastructure, Contract Negotiation, Process Improvement and Performance Management.

Experience

1. Director of Consumer and Client Support

   Ticketmaster

   Oct 2012 — Present

   Client and Field liaison for the contact center operations team, oversee Client Support, Consumer Support and the Social Media monitoring and response teams. Responsible for the strategic planning and development for customer service and ensuring collaboration with Clients, marketing, event management and field operations for event management.

Education

• Colorado State University

  BA

  1987 — 1991

Skills

• Leadership
• Vendor Management
• Customer Acquisition
• Marketing Strategy
• Sales Management
• Recruiting
• Account Management
• B2b
• Management Consulting
• Search Advertising
• Coaching
• Marketing
• Executive Management
• Business Planning
• Operations Management
• Management
• Team Building
• Usability
• Performance Management
• Crm
• Strategy
• E-Commerce
• Strategic Planning
• Call Centers
• Business Development
• Product Management
• Sales Operations
• Customer Retention
• Customer Service
• Web Development
• SEO
• Financial Modeling
• Process Improvement
• Online Marketing
• Web Design
• Strategic Partnerships
• Organizational Development
• Team Leadership
• Leadership Development
• Mergers & Acquisitions