Kent S.
Financial Services Operations Leader | Specializing in Workforce Management, Salesforce, Contact Center Management, Process Excellence, and Client Experience (NPS)
- Role
- Vice President, Operational Excellence at Orion
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Kent S.
Proven leader with 15+ years of experience in the financial services industry, passionate about optimizing operations, exceeding customer expectations, and driving digital transformation. I have a demonstrated history of leading diverse teams across various functions, including customer service, trading operations, and technology, to achieve exceptional results. My expertise lies in: Implementing innovative solutions: Including Workforce Management, RPA, and risk management frameworks to enhance efficiency and mitigate risk. Building high-performing teams: Fostering a collaborative environment where individuals thrive and consistently exceed performance targets. Delivering outstanding customer experiences: Championing client-centricity and achieving industry-leading customer satisfaction.
Experience
Vice President, Operational Excellence
Jan 2025 — Present
Education
Buena Vista University
Bachelor's degree
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