Ken Snyder
Customer Success Optimization Sales Engineer @Unifyr
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WORK HISTORY
Customer Success Optimization Sales Engineer @Unifyr
San Francisco, CA, US
Built custom CSM software app on Monday.com that tracks accounts, contacts, tasks, renewals, call notes, at risk clients, references, escalations, success plans, onboarding progress, playbooks, customer goals, product adoption stats, and asset library- Advise customers on optimizing use of ZiftONE platform to achieve channel marketing and revenue goals - Collaborate with CSM\'s to provide demos, education, and new feature awareness - Identify, scope, and request resources for existing customer projects - Perform existing customer under-utilization & optimization audits - Create revenue tools, processes, and documentation - Collaborate with CSM\'s to create best practice recommendations - Assist Product Team in understanding and prioritizing customer needs
EDUCATION
Wayne State University
BA, Computer Science
ABOUT KEN SNYDER
I\'m energized by the growing list of companies who seek to incorporate technology, creativity, and compassion into their business models in a way that balances profit, customer & employee satisfaction, and altruism. My philosophy toward work is rooted in leadership and a willingness to embrace obstacles as opportunities for growth. My philosophy on success dictates that I am open to taking sensible risks, exploring the unknown while leveraging tried & true approaches, and trusting the instincts & experiences of my collaborators.
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