Kenrick Robinson

Associate, Product Manager Ai Learning Enablement & Customer Journey Analytics @JPMorganChase

Plano, TX, US

Presented to Product Teams on productivity use cases for the internal LLM, and curated AI learning resources including prompt libraries and training paths within the CCB 1CXP product space.• Led the execution of opinion research initiatives, enhancing sentiment evaluation processes and achieving a 90% increase in actionable insights within 6 months.• Managed the day-to-day progress of surveys and focus groups, coordinating timelines and vendorrelationships, resulting in a 90% increase in timely insights within 3 months.• Built a firmwide AI Training & Adoption business case using a gamified, role-specific approach leveraging internal LLMs; project earned praise from L&D and GTM Product leadership and aimed for 90% adoption.• Led the Quantum Metric initiative to map Salesforce banker journeys, collaborating with UX and data partners to identify friction points, guide design changes, and align training with system realities.• Facilitated and led weekly Salesforce Data Health Calls, capturing pain points, validating user-reported issues, and generating Jira spikes that directly informed backlog prioritization and tech team velocity.• Conducted a gap analysis comparing internal AI maturity against industry standards, guiding the rollout of readiness assessments and driving aligned enablement strategy across business units.• Mapped go-to-market success metrics to real user behavior, ensuring that executive objectives stayed connected to the day-to-day needs of frontline employees.• Served as a key connector between L&D, Compliance, Risk, and Tech to develop and deploy a change-ready, cross-functional enablement plan that blended strategic business goals with grounded user experience.• Managed 300+ banker feedback cases per month, translating themes into digestible insights for product owners and aligning cross-team action with human-centered design thinking.