Kenny Ross
Senior Leader & Network Architect ✦ Telecom Strategist ✦ Escalation Stabilizer ✦ Voice | Data | Cloud | Wireless Infrastructure Manager ► Trusted by Global Teams to Deliver System Resilience & Executive Clarity
- Role
- Network & Telecom Communications Iii at CapMetro
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Kenny Ross
I don’t just build networks. I restore confidence in what they’re meant to support.For over two decades, I’ve led high-stakes infrastructure deployments across voice, video, wireless, and cloud — balancing frontline urgency with executive-level clarity. I’m the one they call when a rollout falters, when a vendor underdelivers, or when the network map looks clean on paper but chaos in real time.Whether architecting a multimillion-dollar global telecom upgrade or stabilizing a public utility system through legislative shifts, I bring something rare to the table: calm, systemic thinking under pressure — and the technical fluency to translate strategy into action across disciplines.I’ve trained global teams, represented changes in boardroom decisions, and stepped in during client escalations where failure simply wasn’t an option. What drives me isn’t just uptime—it’s building systems, relationships, and readiness that hold up when everything else shakes loose.LANGUAGES: Fluent in English and conversational Spanish CORE COMPETENCIES: Global Network Architecture & Site Refresh Strategy Wireless Design & Telecom Convergence (VoIP/SIP) Vendor Negotiation & Lifecycle Cost Reduction Layer 2/3 Topology Design in Hybrid Environments Cloud Networking & Azure Migration Strategies Executive Reporting, Coaching, Cross-Team InfluenceAWARDS AND RECOGNITION: HP Employee of the Year (Global Telecom Operations) Led mission-critical deployments across 500+ enterprise sites Selected to train 50+ global engineering leaders on wireless strategies Trusted speaker in executive-level meetings and global calls Consistent go-to leader in telecom and IT escalation scenarios Recognized for Bias in Action for Collaborative Mindset Earned CIO Excellence Award for Operational ExcellenceTECHNOLOGIES, PLATFORMS, DISCIPLINES, AND SKILLS:BGP OSPF MPLS VLAN VoIP SIP PRI23 TDM Avaya PBX SIP Trunking Aruba Cisco 3Com Procurve Smart UPS VLAN Segmentation Azure Remedy ServiceNow Juniper H3C VMware Wireshark F5 SDWAN TCP/IP DHCP NAT Load Balancing Failover Systems
Experience
Network & Telecom Communications Iii
Jan 2023 — Present · Austin, TX, US
Leads enterprise telecom strategy for public agency, supporting almost 550 endpoints and 300+ city vehicles. Owns WAN/LAN/telecom evolution across 80+ sites, with full lifecycle responsibility for network upgrades, wireless architecture, and VoIP optimization. Manages cross-vendor integration (Cisco, Aruba, 3Com, H3C, Procurve) and ensures budget discipline with consistent cost savings. Serves as SME on escalations, delivers executive briefings, and aligns projects with citywide innovation plans. Builds trust across technical, operational, and executive domains. Reduced downtime across network by building failover-ready topologies and improving diagnostics through reengineered escalation procedures and real-time system monitoring Directed L3-to-L2 topology redesign across 60+ transit sites, improving VLAN isolation and routing control across complex vendor stack for seamless data/voice/video segregation Increased call clarity and data integrity through SIP trunk migration using Avaya, enabling centralized traceability and reduced latency across distributed endpoints Lead wireless deployments in public-facing hubs, conducting surveys and configuring controllers to optimize coverage and device performance in signal-hostile environments Supervise telecom vendor cutovers and post-refresh testing, that ensure smooth transitions and minimize service disruptions across critical transit-facing systems Deliver technical documentation and system walk-throughs to citywide leadership, helping non-technical stakeholders understand infrastructure value and funding needs Cultivate vendor relationships that drive cost savings on licensing, equipment, and support across multi-phase deployments, while improving negotiation leverage and increasing post-deployment service responsiveness Mentor junior engineers on design rationale, ticket triage, and cross-platform diagnostic tools – anchoring in values, encouraging stronger work ethics, and meaningful insights
Education
Austin Community
CCNA Track, CCNA Track
2004 — 2005
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