Kenny Owoseje
ITIL | CSA | CSM | CAPM
- Role
- Business System Analyst at NetApp
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Kenny Owoseje
A good understanding of SDLC Requirement gathering processes and tools. •A ServiceNow…
Experience
Business System Analyst
Dec 2017 — Present · Raleigh-Durham, NC, US
Responsible for Managing the Incident, Problem, Knowledge, Change and Release Management process in tandem with the different Process Owners. Oversaw the Migration of the instances of different Business Units into the Enterprise͛s instance. Building Incident application for business Units based on their requirements. Facilitate Daily scrum calls with developers and QA team to make sure requirements are being fulfilled and are working as expected. Facilitate User Acceptance Testing as well as Demo end product to the stake holders. Conduct post implementation review with stakeholders as necessary. Liaise with Process and Product Owners/Managers in seeking ways to constantly improve on processes Interface with the Request and Service Catalog Manager in building a rich and well descriptive catalog.
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