Kenny May

Head of In-life Servicing - Retail Mortgages @Shawbrook

Glasgow, GB

As Head of In-Life Servicing for Retail Mortgages at Shawbrook Bank, my primary objective is to deliver service excellence and ensure every “in-life” (post completion) customer interaction leaves a lasting, positive impression.My team and I are dedicated to providing exceptional service, representing Shawbrook Retail Mortgages (The Mortgage Lender & Bluestone Mortgages) with integrity and professionalism. We continually seek innovative ways to elevate our customer service proposition and work with an ethos of continuous improvement, enhancing and evolving our customer journeys based on informed insights and learnings from actionable customer feedback.We are committed to upholding consumer duty standards, focusing on delivering good outcomes for our customers and ensuring they feel valued and supported throughout their mortgage journey. In parallel, we prioritise the experience and well-being of our colleagues, fostering a supportive and collaborative work environment across our multiple sites.By building strong, lasting relationships with both customers and colleagues, we strive to leave our customers with a brilliant impression every time and a desire to stay with us for the lifetime of their mortgage needs.

The Chartered Banker Institute

Chartered Banker, Banking, Corporate, Finance, and Securities Law

University of Stirling

Bachelor’s Degree, Industrial and Organizational Psychology

Edinburgh Napier University

MCIBS