Kenny Mantle

WORK HISTORY

EDUCATION

SKILLS

ABOUT KENNY MANTLE

Confident and successful Mortgage Broker with a background in Financial Services, Operations Manager/Team Leader, Call Centre, Customer Service and Transport sectors. Experienced Business Developer with B2C and B2B product and service sales successes. Effective People Manager, committed to motivating and developing individuals and multi- disciplined teams of up to 50+ CeMAP Qualified Mortgage and Insurance adviser/consultant. Creative and forward-thinking problem solver with a successful record of managing business change and service development. Key Skills: Independent Mortgage Specialist Protection Insurance Specialist Sales and Account Development Customer Service Delivery Call Centre Operations Influencing and Negotiating Business and Stakeholder Management Team Leadership and Development Key Achievements: Sales and Account Development: Increased business by 33% by re-designing the call centre and re-structuring staff working patterns. Customer Service Delivery: Restored a customer’s faith in the company by personally ensuring that their house sale went through on schedule after an initial set back. Call Centre Operations: Successfully managed 24/7 call centre with 50+ staff in a high-volume, high-pressure environment. Influencing and Negotiating: Improved work colleagues’ performance and achieved operating targets after developing and delivering one-to-one coaching. Business and Stakeholder Management: Opened up a better channel of communication with the company’s contract hotels and re-organised the way in which staff bookings were made. This prevented double bookings and protected the hotels’ revenues. Team Leadership and Development: Played a key role in achieving Investors in People standard. This attracted new business to the company and improved the management of call centre staff.