Kenny Hiteman
Vice President Services &Technical Support USA, Latin America Toshiba America Business Solutions
- Role
- Director of Field Service Operations Us & Latin America at Toshiba
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
Experience
Director of Field Service Operations Us & Latin America
Mar 2005 — Present
Direct and Manage the Toshiba Service group spanning the USA and South America. Responsibilities include MFP, Managed Print, Education, Technical Field Support, Inbound client call center, Technical helpdesk, Advanced technical support, Digital Signage support and Implementation and Bar Code Systems. Responsible for Budgeting and fiscal oversight of the services group, Strategic planning and Innovation.Knowledge and experience encompassing over 35 years in Services Management. Positions have included Senior Level Services Management, Product Support Specialist, Operations Manager, Sales, Major Account Manager, Senior Business Analyst, National Client Service Manager.
Skills
- Operations Management
- Toshiba
- Managed Services
- Document Imaging
- Product Marketing
- Consultative Selling
- Employee Relations
- Strategic Planning
- Sales Process
- Competitive Analysis
- Major Accounts
- Selling
- Sales
- Customer Relations
- Process Improvement
- Outsourcing
- Sales Operations
- Managed Print Services
- Professional Services
- Customer Service
- Training
- Customer Satisfaction
- Salesforce.com
- Direct Sales
- People Management
- Team Building
- Management
- Account Management
- Coaching
- Business-to-Business (B2b)
- Solution Selling
- Problem Solving
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