Kenny Franco
Software Engineer 2 @Boomi
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WORK HISTORY
Software Engineer 2 @Boomi
Miami-Fort Lauderdale, FL, US
Provided technical support to enterprise customers using the Boomi platform, troubleshooting issues related to integrations, connectors, APIs, and deployment pipelines.• Diagnosed and resolved platform bugs and performance issues by analyzing logs, reviewing process designs, and simulating customer environments.• Collaborated cross-functionally with Product, Engineering, and Customer Success teams to escalate and resolve complex technical issues.• Guided customers through best practices for integration design, error handling, and data mapping within the Boomi AtomSphere platform.• Created and maintained internal documentation and customer-facing knowledge base articles to improve resolution time and reduce support volume.
ABOUT KENNY FRANCO
As a Senior Software Engineer at Boomi, I provide technical support and solutions for…
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