Kenny Etienne

About Kenny Etienne

Kenny is an Engineering Program Manager currently supporting Googles’ New Platforms Product Area. He is responsible for managing the Global Firebase Developer Support team, managing the Flutter Partner Developer Support team, managing the Firebase GitHub Developer Support team, synergizing with New Platforms Engineering & Product teams, participating in New Platforms Developer Relations events, and synchronizing efforts with Google Cloud Platform (GCP) Enterprise Technical Support.

Experience

1. Program Manager, New Platforms Developer Support

   Google

   Mar 2021 — Present · New York, NY, US

   Google\'s projects, like our users, span the globe and require managers to keep the big picture in focus. As Engineering Program Managers at Google, we lead complex, engineering programs.New Platforms Developer Support is focused on engaging a thriving developer community, supporting millions of active partners & developers. As the Engineering Program Manager focusing on New Platforms Developer Support, I have an opportunity to help direct some of the most successful community & partner engagement programs at Google.I manage teams that are responsible for creating high quality, delightful technical support experiences for our New Platforms developers & partners. Manage worldwide Firebase Developer Support Engineering team (Manila / Mexico City / Gdańsk / Palo Alto / Seattle).Manage Firebase GitHub Developer Support team (Manila / Palo Alto).Manage Flutter Partner Developer Support team (Manila / Palo Alto).Manage Flutter Stack Overflow developer support and issue resolution.Design workflows and processes for support, identify process improvements, introduce new tools/applications and improve team efficiency.Cultivate relationships with New Platforms engineering & product teams, define feedback and training processes.Manage and align processes between Google Cloud Platform support and New Platforms developer support.

Education

• University of Florida

  Bachelors of Science

  2008 — 2011

Skills

• Leadership
• Recruiting
• Interviews
• Networking
• Account Management
• Business Development
• Information Technology
• Interviewing
• Talent Acquisition
• Sourcing
• Outsourcing
• Contract Recruitment
• Technical Recruiting
• Consulting
• Campus Recruitment
• Project Management
• Management
• Team Building
• Employee Relations
• Vendor Management
• Windows
• Business Analysis
• Team Leadership
• Sharepoint
• Training
• Contract Negotiation