Kenn Wade
Event Manager & Data-Driven Hospitality Professional | Skilled in Data Analytics, Digital Marketing & Performance Metrics
- Role
- Head Server at Universal Orlando Resort
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Kenn Wade
Orlando-based hospitality and analytics professional with over a decade of experience in…
Experience
Head Server
Feb 2025 — Present · Orlando, FL, US
High-Volume Service & Guest Experience: Provided fast, attentive service in a high-energy environment, managing a five-table section and serving 150+ guests per shift while delivering Universal’s signature hospitality.• Order Accuracy & Sales: Took and served orders efficiently, upselling signature dishes and specialty cocktails while ensuring seamless coordination with kitchen and bar staff.• Large Parties & Events: Managed group reservations and special events, ensuring smooth service, timely delivery, and an exceptional guest experience.• Transaction Management: Processed hundreds of transactions per shift using Universal’s POS system, handling payments quickly and accurately during peak hours.• Cleanliness & Compliance: Maintained a clean, organized dining area while adhering to Universal Orlando’s safety, sanitation, and alcohol service policies.• Communication & Problem-Solving: Worked closely with team members to ensure smooth service, quickly resolving guest concerns to maintain a high level of satisfaction.Location: Antojitos Authentic Mexican Food at Universal Citywalk
Education
Valencia College
Associate of Arts, Public Relations
Valencia College
Associate of Science, Criminal Justice & Law Enforcement Academy Track
Bellevue University
Master of Science, Data Science
University of Florida
Bachelor of Science, Tourism, Events and Recreation Management
Valencia College
Associate of Science, Business Administration
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