Kennide T.
Digital Customer Success Leader | SaaS Transformation Architect
- Role
- Director of Customer Success at Tailor\'d Technologies
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Kennide T.
I used to think my life would change if my circumstances did. More money. A…
Experience
Director of Customer Success
Jun 2023 — Present
Directed a 12-person team (CSMs, onboarding specialists, renewal managers) delivering 97%+ retention and $4.5M ARR growth in 2 years- Architected predictive customer health models, reducing churn by 24% YOY- Redefined customer journey → slashed onboarding time-to-value by 37% and raised NPS by 20 points- Designed and operationalized digital-first CS programs, including tech-touch success planning, journey orchestration, and in-app onboarding flows using Gainsight and automation tools- Partnered with Sales/Product for renewal, advocacy, and exec QBR strategy → 15% YOY upsell/cross-sell lift.
Education
Full Sail University
Bachelor of Science - BS
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