Ken Ramaley
- Role
- Managing Director at Ramaley Group
- Location
- Henderson, NV, US
- LinkedIn followers
- 500 followers
About Ken Ramaley
Is your Digital Transformation initiative slow to deliver the results you expect? For…
Experience
Managing Director
Dec 2011 — Present
Ramaley Group works with Fortune 500 Financial Services Companies struggling with Digital Transformation improve technology-enabled processes to reduce cost-to-serve by 20% and align with changing customer and workforce demands. Clients achieve 20%+ improvements to operational efficiency, 40%+ reduction in billing errors, and 15%+ improvement to Customer KPIs. Digital Transformation Client results include: • Identified input-quality errors driving 25% delays to service delivery. Built preventive controls into transformed system. • Post-merger integration for key Operational processes and system reconciliation (Salesforce, multiple instances of ServiceNow) central to $8.4B merger. • Developed new processes to fully leverage Salesforce capabilities for Global Nonprofit client: Donor Relations, Volunteer Engagement, and Event Planning. • Built Service Blueprint to leverage Fleet Automation, Salesforce, and new Customer Portal for Global Energy Delivery company to improve overall customer satisfaction. o New Orders increased by 10%. o Invoice accuracy improved by 25%. • Led client response to primary regulator (CFTC) including: o Implementation of enhanced audit and project management practices leveraging updated system capabilities (RSA, TeamMate). o Revised organizational design to ensure focused coverage for all key risks • Performed System/Process acquisition due diligence for $414MM Educational Services client, considering two substantial ($20MM+) acquisitions to leverage technology and/or infrastructure. Key deliverables included assessments of: o Technology (capability and ease-of-transition) o Business Process o Cultural Fit o Change Management
Skills
- Six Sigma
- Business Process Improvement
- Mergers & Acquisitions
- Internal Audit
- Management Consulting
- Auditing
- Out of the Box
- Financial Analysis
- Analytics
- Leadership
- Enterprise Risk Management
- Customer Experience
- Management
- Training Delivery
- Operational Risk
- Change Management
- Sdlc
- Analysis
- Sarbanes-Oxley Act
- Public Speaking
- Training
- Product Management
- Business Coaching
- Process Improvement
- Operational Risk Management
- Strategy
- Financial Services
- Cross-Functional Team Leadership
- Team Building
- Operational Excellence
- Banking
- Internal Controls
- Risk Management
- Executive Management
- Finance
- Financial Modeling
- Financial Risk
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