Ken McLain

WORK HISTORY

EDUCATION

ABOUT KEN MCLAIN

I am an accomplished leader with extensive experience in insurance claims management focused on leading multi-state Personal & Commercial Lines Property & Casualty programs. Expertise in leading litigated & non-litigated units which deal with catastrophic bodily injury losses in excess of along with directing the response to catastrophe events such as hurricanes from a property perspective. Additionally, my experience includes • Collaboration: partnering with agribusiness accounts who maintain a large self-insured retention deductible program on their convenience store properties, feed & grain storage, and supporting facilities • Subject Matter Expert: leveraging my experience and loss control initiatives to educate, address opportunities and strengthen risk management via ongoing dialogue with stakeholders.• Diversity: hiring and development of two distinct diverse market claim teams (non-injury liability & medical) which responded to the peculiarities of our customer demographics.• Training: strategically supported growth/development of associates by identifying key development areas to ensure comprehensive program which resulted in approximately participants over a four year period.• Start-Up: proven track record building/managing start-up operations and optimizing existing teams through cross functional collaboration and team engagement. Examples include the build out of a 120 member non-injury liability & medical team who achieved a 94% quality rating coupled with a 4.38 engagement score.• Metrics Driven: excel at transforming low-performing teams to high-performing teams to exceed productivity goals. Examples include reducing the Xactimate days to upload from 12 to 5 days.I am a collaborative, versatile and skillful team member with proven strategic leadership in Property & Casualty insurance claims. Dedicated to the delivery of exceptional customer service by means of technological interaction and technical expertise.Core Competencies: Personal & Commercial Lines, Daily & Catastrophe Response Scenarios, Litigation & Non-Litigation, Risk Management Cross-Functional Teams, Start-up Operation, Project Management, Strategic Planning, Budget Administration Executive Partnerships, Corporate Social Responsibility, Sales & Product Teams, Xactimate, Market PenetrationLicenses & Certifications: Casualty Claim Law Associate Designation (CCLA), Agriculture/Farm Insurance (AFIS), Florida - 0620 Adjuster License, and Non-Resident Adjuster License for states: CT, DE, KY, LA, NC, NH, NM, OK, RI, SC, TX, VT, WV, & WY