Kenneth Kannampully
Product Manager 2 @ Microsoft
- Role
- Product Manager at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Product Manager
Aug 2022 — Present · Redmond, WA, US
Led the Learning V-Team for an organization of 400+, driving knowledge growth through curated learning resources, structured learning sessions, and gamified engagement programs.Developed Product Activation tools to enhance Microsoft Support workflows and efficiency.Iterated and improved Just-In-Time (JIT) Access processes to strengthen security and streamline support operations.Supported the transition of the Microsoft Support platform, contributing to stability, continuity, and improved user experience.Created advanced admin diagnostics, including tools for remediating compromised accounts and assessing mailbox properties.Integrated admin diagnostic capabilities into Microsoft Admin Center Copilot, expanding intelligent assistance for IT administrators.Led Add-Ins management and Store operations for M365 products, ensuring quality governance and a seamless customer experience.Drove the Copilot PAYGO platform initiative, incorporating data & insights and enabling support for multiple payment methods to enhance customer flexibility and adoption.
Education
Georgia Institute of Technology
Bachelor of Science - BS, Computer Science
2018 — 2022
Trinity High School
High School Diploma
2014 — 2018
University of Pennsylvania
Management & Technology Summer Institute, Management and Technology
2017 — 2017
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