Kenneth Kalinisan
Summa Cum Laude, Dynamic, Self-Motivated Bilingual Professional
- Role
- Account Manager at Stonetapert Insurance Services
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Kenneth Kalinisan
Dynamic, self-motivated, bilingual Professional, highly regarded for 12 years of…
Experience
Account Manager
Stonetapert Insurance Services
Jul 2015 — Present · Sierra Madre, CA, US
Manage Renewal and Open Enrollment activities for small group clients up to 100 employees, processing all insurance forms and related materials quickly and accurately to optimize customer satisfaction.• Handle diverse administrative, operational, and customer service functions such as those related to claims issues, billing problems, plan questions, and form requests daily/weekly to streamline office workflow.• Draft and send routine correspondence including termination letters and requests to clients and carriers.• Maintain and update 100+ system files weekly, handling all information with strict confidentiality.• Review 20+ new contracts and B2B proposals weekly for accuracy before implementation.• Initiate and respond promptly to more than 400 average phone and email correspondences weekly to maintain customer engagement and communication levels, cultivating essential relationships to ensure account retention.
Skills
- Commercial Photography
- Microsoft Word
- Communication Skills
- Digital Photography
- Video
- Working with First-Time Home Buyers
- Real Estate
- Marketing
- Service Improvement
- Coordination
- Demonstration Skills
- Customer Service
- Advertising
- Data Entry
- First Time Home Sellers
- Microsoft Office
- Sales
- Delegation
- Portrait Photography
- Real Estate Transactions
- Outlook
- Investment Properties
- Videography
- Access
- Invoicing
- Auditing
- Coaching
- Administrative Functions
- Image Editing
- Film
- Powerpoint
- Microsoft Excel
- Photography
- Residential Homes
- Communication
- Photoshop
- Leadership
- Teamwork
- Training
- Negotiation
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