Ken Rosa
Customer Experience Center Operations Manager at Signature Performance, Inc.
- Role
- Customer Experience Center Operations Manager at Signature Performance, Inc
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Ken Rosa
I am a senior-level manager and leader with strong experience in customer experience…
Experience
Customer Experience Center Operations Manager
Jan 2021 — Present · Omaha, NE, US
Manage a team of 30+ call center associates to meet and exceed metrics and goalsCoach and develop associates to meet personal goals and advance in the companyCollaborate with cross-functional teams and other departments on process improvement initiatives Collaborate with executive leadership on initiatives to advance associate and company successWork within the government (VA) contract to support and manage effective execution of contract deliverablesUse multiple government (VA) systems to assist the department and my team and help ensure high quality customer serviceEnsure that my team meets the highest standards of quality assurance, customer service and performance metrics
Education
Bradley University
Bachelor of Science in Elementary Education
Creighton University
Bachelor of Science (BS)
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