Kenneth Greason

About Kenneth Greason

With a diverse background in supply chain, lean, customer service and corporate operations, I love to transform action planning into executed results for both private and Fortune 500 companies utilizing continuous improvement. For the last 15+ years, I have cultivated success in fast paced and high demanding environments through roles at Albemarle Corporation, Knapheide Manufacturing, and Parker Hannifin Corporation building trust and dependability with cross-functional teams. My expertise are leading teams in a high-performance structure to achieve operational efficiency and strategic growth on a domestic and global scale.Notable Achievements:•Implementing Six Sigma and DMAIC process through Green Belt Project to drive executive level visibility and single source of truth to customer accounts for baseline performance tracking and internal stakeholder process management •Championed collaboration among cross-functional organizational teams in multiple countries •Fostered 3PL partnerships for executing inventory, logistics, and proper documentation for order execution•Transformed site culture and performance to accomplish record operating profit in first year through P&L management •Directed turnaround of past dues, KPI performance and SQEP certificationThe development of my competence came by navigating dynamic challenges through various operational roles- from eliminating significant past dues and regaining supplier recertification expeditiously to orchestrating operational developmental action plans that affects a global customer base. My journey has given me the privilege of serving family owned to Fortune 500 companies across the mining, agricultural, construction, automotive, and chemical manufacturing sectors. Some of those are Caterpillar, Komatsu, John Deere, Ford, Corning, and Medtronic.I am most eager about collaborating among teams with engagement, structured implementation, and proven technology to optimize processes and drive innovative solutions. Core Competencies:•Team Development & Leadership•Supply Chain Management•Inventory Control•Strategic Planning & Execution•Customer Service & Delivery•End-to-end Project Management•Cost Savings & Control•Stakeholder Engagement•Vendor Management•SOX Audit ComplianceWhile I am very results oriented and goal driven, I do not believe any of this is possible without a common mission of connecting with people who share the same vision of collaborating to make the world a better place first through relationships. Let\'s connect!

Experience

1. Customer Experience Manager

   Electrolux Group

   Jun 2025 — Present · Charlotte, NC, US

   Lead a team of Sales Operations Analysts to deliver seamless B2B purchase experiences and drive customer satisfaction. Manage end-to-end order fulfillment from forecast to delivery, ensuring on-time, in-full (OTIF) performance while collaborating cross-functionally with Sales, Supply Chain, Logistics, Finance, and IT teams.Oversee complete order management lifecycle, prioritizing delivery accuracy, compliance, and customer satisfactionDrive continuous process improvement initiatives to optimize fulfillment operations and reduce customer compliance finesPartner with cross-functional teams to proactively resolve order and supply chain issuesDeliver strategic insights to Sales and Executive Leadership through regular reporting and demand planning supportCoach and develop high-performing team members while fostering a customer-centric culture focused on operational excellence

Education

• Gardner-Webb University

  Bachelor of Science (B.Sc.), Business Administration and Management, General

  2011 — 2013

• Cleveland Community College

  Associate of Arts (AA), Pre- Business

  2009 — 2011

• Gaston College

  Psychology

  2007 — 2009

• Kings Mountain High School

  Business Administration and Management, General

  2002 — 2006

• Gardner-Webb University

  Master of Business Administration - MBA, Business Administration and Management, Emphasis in Marketing

  2017 — 2021