Ken G.

Experience

1. Engineering Manager - Workflow and Automation

   Digital Federal Credit Union

   May 2024 — Present

   I lead DCU’s Workflow & Automation organization (20+ engineers), driving the design, development, and scaling of automation, AI, and workflow solutions using Pegasystems, FireHydrant, and complementary platforms. Our mission is to simplify complex processes, improve reliability, and elevate the member and employee experience through intelligent automation and seamless system integration.Key Achievements & Responsibilities • Team Formation & Leadership: Recruited, built, and developed a 10-person engineering team to replace contract-based delivery, establishing a high-performing internal capability for automation and workflow development. • Incident & Problem Management Function: Built DCU’s Incident & Problem Management program from the ground up — including recruiting and mentoring two dedicated Incident Managers — and implemented FireHydrant to automate communication, reporting, and post-incident analysis across the enterprise. • AI & Process Automation: Formed a third engineering team focused on end-to-end process automation using AI and orchestration tooling (Pegasystems APIs, n8n, FireHydrant automations) to enhance monitoring, self-service, and operational efficiency. • Vendor & Roadmap Ownership: Serve as primary engineering liaison for Pegasystems and FireHydrant, overseeing roadmap alignment, license strategy, and budget management. Partner with vendor engineering and customer success teams to influence product direction and maximize DCU’s return on platform investment. • Cross-Functional Collaboration: Partner with IT, Operations, and Product leadership to align automation priorities with business strategy, ensuring measurable outcomes and sustainable adoption across teams.Core Focus AreasWorkflow & Automation Development · Incident & Problem Management · Vendor & Budget Ownership · AI-Driven Process Automation · Systems Optimization · Engineering Team Development · Cross-Functional Alignment · Continuous Improvement

Education

• University of New Hampshire

  BA, English

  2003 — 2007

Skills

• Rackspace Cloud
• Publicity
• Rfp
• Microsoft Excel
• Powerpoint
• Software Project Management
• Photoshop
• Writing
• Analysis
• Research
• Compliance
• Business Analysis
• Social Media
• Quantitative Research
• Cloud Computing
• Newspaper
• Competitive Intelligence
• Marketing
• Proposal Writing
• Copywriting
• Online Communications
• Journalism
• Cloud Marketing
• Creative Writing
• Cloud Security
• Amazon Cloud
• Editorial Calendars
• Market Research
• Editing
• Cloud Storage
• Magazines
• Market Analysis
• Hybrid Cloud
• Management
• Technical Writing
• Html
• Marketing Communications
• Corporate Communications
• Qualitative Research
• Data Analysis