Kenneth Jack F.
Customer Success Associate @ValPay
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WORK HISTORY
Customer Success Associate @ValPay
Montreal, QC, CA
At Valpay, I’m a Customer Success Associate working with software partners and their merchant bases. The role sits right at the intersection of relationship management and payments operations: helping partners understand their pricing, optimise their revenue, and navigate the sometimes-complex world of interchange, chargebacks, and payment facilitation.It’s a founding-era CS team, which means building processes and frameworks from the ground up — exactly the kind of environment I thrive in.Valpay is part of Valsoft Corporation, a Montreal-based vertical market software group with 130+ companies in its portfolio.
EDUCATION
St. Joseph’s Secondary School, Drogheda, Co. Louth
Leaving Certificate
Drogheda Institute of Further Education
Certificate of Undergraduate Studies, Digital Marketing
Drogheda Institute of Further Education
Certificate, Digital Marketing
Dublin City University
Bachelor of Arts - BA, Law and French
SKILLS
ABOUT KENNETH JACK F.
I specialize in building and maintaining strong client relationships through proactive customer success and technical support strategies. I handle customer inquiries, quotes, orders, and concerns with professionalism while coordinating across departments to meet client needs and ensure customer satisfaction. My role involves providing product information and technical guidance to clients, managing accounts and invoices, and ensuring compliance through monthly audits, supporting both customer retention and onboarding processes.I hold a Bachelor of Arts in Law and French from Dublin City University, where I was actively involved with DCU FLAC, a legal advice centre serving students and the community. I also earned a Certificate in Digital Marketing from Drogheda Institute of Further Education, developing my expertise in online marketing solutions and SaaS platforms. Friendly and hard-working, I\'m passionate about technology, from mobile phones and computers to smart home devices and the latest SaaS products and I\'m committed to advancing my career through diverse professional activities in customer success and technical support roles.
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