Kenneth Encarnacion

About Kenneth Encarnacion

IT professional with vast experience supporting front line end-users as well as C-level executives and senior managers in the corporate realm, specially within the finance sector. I have configured, deployed and currently support Windows 7/10/11 OS in hybrid mixed desktop environments, light exposure to Mac OS, performed Windows server administration and have also assisted in the installation of back-end network equipment on-premise and at data centers as part of projects involvements with other technical teams. In addition to that, I am very well versed and agile when working under pressure assisting demanding individuals while also meeting tight deadlines. I have also maintained a broad sense of innovation with great enthusiasm in my current responsibilities while also staying abreast with the latest technology trends for continual learning. I have also enhanced my collaboration skills allowing me to become a solid contributor to any enterprise ultimately leading to a company\'s financial gains.

Experience

1. Trade Floor Support Analyst

   SMBC Group

   Oct 2023 — Present · New York, NY, US

   Provide immediate, proactive support for traders and departments, quickly resolving system issues to prevent trading disruptions• Monitor the performance of the trading floor systems and address potential issues to sustain operational reliability• Escalate major incidents to management immediately and urgently escalate issues to specific vendor when issue is out of scope internally• Install Bloomberg keyboards, Bloomberg accounts & B-unit devices alongside BB’s support team as part of the new hire onboarding process• Create AD user accounts using PowerShell script for streamlining multiple new hires at once• Troubleshoot & support Apple MacOS laptop for senior executives• Manage security groups and exchange distribution lists on Windows Server 2016• Proactively resolve incident requests received via phone, email, and the SNOW ticketing system• Utilize the Bomgar secure remote tool & Citrix Director for remote troubleshooting• Image standalone HP & Dell PC using Microsoft Endpoint Configuration Manager• Create Win10 virtual machines using VMware Vsphere tailored to the end user’s line of service specifications• Assist end users access their working environment via the internal Citrix Storefront portal and via the internet• Provide support for internal financial applications and Office365 suite for approximately 300 traders in the NY office• Work alongside other technical departments such as the Telcom dept. for Turret’s installations and monitoring• Perform basic network troubleshooting when executing trade floor IMACs during off hours• Assist users navigate the corporate portal and manage access to SharePoint sites• Configure & support employees iOS & Android devices on Intune for mobile management• Keep spreadsheet of all assets deployed including mobile devices, mifi, laptops• Coordinate AV equipment setups & support for successful meetings• Oversee the Xerox MFA printers throughout the premise assuring optimal functionality

Education

• City Tech, CUNY

  Bachelor of Technology (B.Tech), Computer Technology/Computer Systems Technology

  2008 — 2013