Kenneth D. Phelps
Senior Pastor CMBC / Executive Director CCO / President at Imani Faith Productions / Imani Publishing
- Role
- Global Customer Success Engineer Team Lead at LexisNexis
- Location
- Olympia Fields, IL, US
- LinkedIn followers
- 500 followers
Experience
Global Customer Success Engineer Team Lead
May 2003 — Present · Chicago, IL, US
As a GCSE Team Lead, I am responsible for providing quality technical support, technical consulting and leadership/mentoring to my Midwestern, Southern and Southeastern team of engineers. Technical Support:• Provide technical support and implementation of LN flagship products (specifically Lexis Advance, Lexis+, Lexis for Microsoft Office, Custom Web Interfaces, Lexis Client Validation, APIs, Power Invoice, Wall Street Journal, and SAML/SSO to our top clients in the Legal, Academic and Government sectors.Technical Consulting: • Serve as a Technical Consulting resource to our Key Account Client Managers, Account Executives and Legal Research Consultants across multiple business segments. • Create and present technical presentations on the following technologies or products SAML/SSO, Client Validation, API’s, Custom Pages, and Custom Web Interfaces. Technical Leadership:• Provide leadership and mentoring to Global Customer Success Engineers in the Midwest, Southern and Southeastern region. • Assist Management with maintaining an accurate assessment of individual staff strengths, promotion potential, and development areas that may require training or mentoring.• Coordinate and participate in periodic workforce planning sessions. • Participate in the recruiting and interview process.• Assist Management with budget planning.• Conduct quarterly performance reviews and provide input to Management on staff performance. • Manage product migration projects to successful completion resulting in company cost savings. • Effectively communicate project updates to team members, management & other internal groups. • Create and manage reporting mechanisms for the business.
Education
Northern Seminary
DMin, Leadership Through Preaching
2006 — 2012
Wartburg College
BA, Computer Information Systems
1981 — 1985
Northern Baptist Theological Seminary
MDiv, Masters of Divinity
1994 — 2002
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