Kenneth Coley
Sr. Project Manager / Program Manager
- Role
- Operations Manager at Cisco
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Kenneth Coley
A professional with business acumen, leadership experience, and a proven track record in…
Experience
Operations Manager
Jun 2015 — Present · Raleigh-Durham, NC, US
Operations Manager overseeing daily operations of Time Warner Cable fiber Backbone and Regional networks. • Manage contracts and enforce SLAs that cover Cisco CRS-X, ASR CAT 7600 and CAT enterprise routing platforms. • Implement network solutions for Backbone, Regional, Metro and Core routers. • Manage daily operations and customer interaction using Salesforce as CRM tool for case management.• Implement customer multi-cast solutions by aligning the correct resources to resolve network issues.
Education
Global Knowledge Training
PMP, Project Manager Professional Training
2014
NORTH CAROLINA REAL ESTATE COMMISSION
License, Real Estate
1999 — 2000
Goldsboro High School
Certificate, Electronics
1984 — 1988
North Carolina State University
BS, Criminal Justice
1988 — 1994
North Carolina Agricultural and Technical State University
BS, Electronics Technology
1996 — 1997
University of Phoenix
MBA, Business
2007 — 2009
Skills
- Telecommunications
- Analysis
- Pmp
- Leadership
- Crm
- Project Planning
- Engineering
- Management Consulting
- Change Management
- Software Documentation
- Sdlc
- Program Management
- Cloud Computing
- Databases
- Wireless
- Enterprise Software
- Business Strategy
- Troubleshooting
- Consulting
- Project Management
- Access
- Team Building
- Management
- Strategic Planning
- Business Intelligence
- Cross-Functional Team Leadership
- Software Development
- Vendor Management
- Windows
- Contract Management
- Team Leadership
- Mobile Devices
- Problem Solving
- Process Improvement
- Customer Service
- Training
- Customer Satisfaction
- Testing
- Sharepoint
- Integration
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