Kenneth Breshears

Sr Director Client Services @Netsapiens A Crexendo Company

San Diego, CA, US
MOBILE NUMBERS
+18•••••••03

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WORK HISTORY

Jun 2018 — Present

Sr Director Client Services @Netsapiens A Crexendo Company

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netsapiens provides Unified Communications solutions to the industry’s leading service providers and large enterprises. Our partners grow their businesses and become more profitable by offering netsapiens’ next-generation UCaaS solutions to their end-user customers while simultaneously expanding their own product portfolio. In this role I own the Customer Experience (CX) entirely post-sale. This includes deployment, training, professional services and technical support. As an agent of change, I expanded our regional footprint (Americas) to better serve our customers using a \"follow the sun\" approach and instituted lightweight processes to ensure consistent results. I significantly improved the relationship with the Sales and Engineering teams and foster a \"team\" environment with a Customer First mindset.

EDUCATION

1997 — 1998

UC San Diego

Business Management

1975 — 1976

Spokane Falls Community College

Computer Science & Systems

1978 — 1979

Grossmont College

Computer Science

SKILLS

TelecommunicationsCustomer SatisfactionManagementCross-Functional Team LeadershipMobile DevicesWirelessVoipCustomer Relationship Management (Crm)Program ManagementAcdCrmCall CentersData CenterM2mTeam LeadershipSaasTcp/IpCloud ComputingLeadershipVendor ManagementGo-to-Market StrategyPre-SalesIntegrationSalesforce.comSolution SellingStrategySoftware as a Service (Saas)Strategic PartnershipsTechnical SupportManaged ServicesInternet Protocol Suite (Tcp/Ip)ConsultingTeam BuildingMobile TechnologyStart-UpsCommitted to Customer SatisfactionSecurityEnterprise SoftwareNetworkingProduct Management

ABOUT KENNETH BRESHEARS

Over fifteen years experience in the creation, implementation and management of all…

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