Kenneth Torrance
Coach
- Role
- Customer Service Specialist at CareSource
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Kenneth Torrance
Experienced Customer Resolution Specialist with a demonstrated history of working in the…
Experience
Customer Service Specialist
Mar 2019 — Present · Indianapolis, IN, US
Provide excellent customer service Collection and entry of data Provide eligibility on all patients to determine eligibilityCollect co-pays and Patient balancesReduce eligibility denials and maintain a 1.75 % defect RateComplete accurate HPE screenings Complete timely and Accurate Self-pay screening in order to attain a 95% HPE to Application Conversion Rate. Provide eligibility information to membersUtilize resources to locate providers for membersProvide benefits details to memberFollow all Federal and State rules and regulations for PHI and HIPAA as it relates to the Healthcare fieldHave knowledge of medicare and medicaid insurance and billing.Ability to read explanation of benefits.Provide support for Gateway to Work Program.
Education
Northern Illinois University
Business Administration and Management, General
1989 — 1990
ITT
None
2013
Skills
- Supervision
- Event Management
- Business Services
- Business
- Team Management
- Call Centers
- Customer Service
- Leadership
- Strategic Planning
- Collections
- Business Analysis
- Research
- Computer-Savvy
- Budgets
- Community Outreach
- Medical Billing
- Powerpoint
- Microsoft Excel
- Public Relations
- Data Entry
- Nonprofits
- Management
- Team Building
- Negotiation
- Leadership Development
- Event Planning
- Process Improvement
- Communicaitons
- Time Management
- Accounts Receivable
- Requirements Analysis
- Social Networking
- Outlook
- Microsoft Office
- Sales
- Sql
- Customer Satisfaction
- Training
- Microsoft Word
- Administrative Work
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.