Kenneth Stephens
Manager Tele Strategic Expansion @American Express Business
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WORK HISTORY
Manager Tele Strategic Expansion @American Express Business
Phoenix, AZ, US
In my current role as an Account Manager, I: • Drive end-to-end sales processes for business products, achieving high customer satisfaction and consistently surpassing revenue targets while expanding the customer base.• Lead successful new account acquisition and retention initiatives, leveraging cross-selling, upselling, and renewal strategies to significantly grow and maintain a robust client portfolio.• Act as a trusted client liaison, strengthening long-term relationships, minimizing churn, and securing contract renewals to maximize customer loyalty and retention.• Create customized solutions to meet unique client needs, enhancing communication, building valuable business partnerships, and elevating overall customer value.
EDUCATION
Arizona State University
Bachelor of Science (BS)
SKILLS
ABOUT KENNETH STEPHENS
With a foundation in the dynamic mortgage industry and a fervor for technology-driven sales, I bring a unique blend of skills to the table as a Business Account Executive, Account Manager, Sales Leader, and Customer Service Expert. Over the years, I\'ve honed my abilities to forge strong client relationships, navigate complex business environments, and drive revenue growth.My career journey reflects a deep commitment to delivering exceptional customer service while meeting and exceeding sales targets. My passion for technology sales has fueled my drive to stay ahead of industry trends, harnessing innovative solutions to solve client challenges.In addition, I am skilled at establishing and implementing effective strategies and plans to increase sales and customer service levels. I am adept at training and developing employees to foster team unity focused on consistently achieving aggressive targets and excel in highly competitive and fast-paced environments, with a passion for delivering superior service while achieving bottom-line results.Areas of Expertise: Business Development & Optimization Tech Savvey Customer Service/Satisfaction Project Management Organization Excellence Identifying Needs & Requirements Building Strong Relationships Team Work/Building Overcoming Objections Motivational LeadershipConnect with me today!
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