Kenneth Smith

About Kenneth Smith

Dynamic professional with extensive experience in program creation, development, and management, specializing in water efficiency and conservation initiatives that drive measurable customer behavior change. Recognized for leveraging data driven insights, operational analysis, and cross functional collaboration to design and implement programs that reduce water use, enhance customer engagement, and support long term sustainability goals.Demonstrated success translating complex regulatory requirements into practical, customer focused programs that support compliance with Urban Water Use Objectives and statewide water loss regulations. Proven ability to optimize workflows, improve program delivery, and maximize the impact of board approved funding while balancing regulatory, operational, and customer priorities.Professional strengths include program design and management, performance assessment, requirements gathering, workflow optimization, data analysis and interpretation, continuous improvement, customer education, training coordination, quality assurance, KPI tracking, stakeholder engagement, and reporting. Effective execution is supported by strong communication skills, analytical thinking, business acumen, strategic planning, change management, and resource management.

Experience

1. Senior Customer Experience Representative

   Western Municipal Water District

   Jan 2024 — Present · Riverside, CA, US

   Program Creation, Development and Management for Water Efficiency and Conservation• Lead the design, implementation and management of customer focused water efficiency and conservation programs aimed at reducing potable water use and improving long term sustainability• Create behavior driven programs and tools such as assessments, estimators, workshops incentives and customer workflows that translate technical water efficiency standards into practical customer actions• Support compliance with California water-use regulations including Urban Water Use Objectives and water loss reporting requirements through coordination of data customer outreach and internal processes• Collaborate with internal teams including Water Efficiency, Customer Experience, Operations, IT and external partners to align programs with state mandates board approved funding and customer needs• Support regulatory readiness and implementation including ordinance updates customer communications and program documentation tied to conservation and water loss regulations• Analyze program performance and customer engagement data to refine program design increase participation and maximize water savings

Education

• San Diego State University

  Bachelor of Arts - BA, Geography

• San Diego State University

  Master of Science - MS, Geographic Information Science and Cartography