Kenneth S.
A results-driven professional dedicated to driving business success | Owner/Graphic Designer at Firebrick Lab | Field Technician V at Spectrum
- Role
- Field Technician V at Spectrum
- Location
- Portsmouth, VA, US
- LinkedIn followers
- 500 followers
About Kenneth S.
I am an experienced telecommunications professional with a strong focus on network operations and maintenance across HFC and FTTP environments. As a Spectrum Field Technician V, I specialize in advanced troubleshooting, plant-related issue resolution, and service reliability, with deep hands-on experience in DOCSIS performance, signal levels, ingress mitigation, and fiber-based service delivery. I regularly handle escalations and on-call issues that directly impact network stability and customer uptime.My background includes identifying and isolating plant impairments, coordinating with maintenance, construction, and NOC teams, and supporting proactive network health initiatives. I bring a methodical, data-driven approach to troubleshooting, using diagnostic tools and field metrics to resolve complex issues efficiently while minimizing repeat calls and service disruptions.In addition to field operations, I offer proven leadership and operational experience, having managed multi-location technical repair operations with responsibility for workflow optimization, quality control, and technician development. This experience reinforces my ability to support maintenance objectives, enforce standards, and contribute to scalable, reliable network operations.I am pursuing advancement into network operations or maintenance roles where I can apply advanced field expertise, plant knowledge, and operational discipline to improve network performance, reduce outages, and support long-term infrastructure reliability.
Experience
Field Technician V
Oct 2025 — Present · Suffolk, VA, US
Education
Western Branch High School
High School Diploma
2003 — 2007
Tidewater Community College
Graphic Communications
2011 — 2015
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