Kenneth Pham
IT Specialist II @ Riot Games | CS + Cybersecurity @ CPP
- Role
- IT Specialist - Tier 2 at Riot Games
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Kenneth Pham
Recent graduate from Cal Poly Pomona, majored in Computer Science with a minor in Cybersecurity. Looking to broaden horizons in IT and Cybersecurity,
Experience
IT Specialist - Tier 2
Mar 2026 — Present · Los Angeles, CA, US
Provide Level 2 support for global users, resolving escalated issues with remote teams-Manage Adobe Admin Console, Miro, Autodesk, Virtual Assist, and JetBrains for user provisioning and licensing-Deploy and support YubiKey Hardware Authenticator and DUO MFA on Windows, macOS, and mobile devices-Administer Google Admin Console for accounts, email groups, and Drive/Calendar transfers-Diagnose ethernet and Global Protect VPN issues using Fluke tools, Windows command-line, and Active Directory-Conduct user testing for a Slack-integrated AI ServiceNow channel, identifying issues and validating functionality-Lead meetings to review bugs, document fixes, and ensure SLAs are met with IT, engineering, and product teams.
Education
California State Polytechnic University-Pomona
Bachelor of Science - BS - Magna Cum Laude, Computer Science, with minor in Cybersecurity
CodePath
Intermediate Cybersecurity
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