Kenneth Parker
- Role
- Site Reliability Engineer at Cohesity
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Kenneth Parker
Over the past three years I have been pursuing a degree in information technology at ITT…
Experience
Site Reliability Engineer
May 2021 — Present
Collaborated with Cohesity customers to deliver prompt and effective technical issue resolutions • Utilized Salesforce, Slack, Jira, and Confluence to communicate and coordinate solutions with engineering and account management teams • Managed workload to ensure timely issue resolution while maintaining high-quality customer experiences • Contributed to the development of reusable self-service solutions for future incidents • Demonstrated expertise in Linux and Microsoft environments, remote file access protocols, and cloud solutions (S3, Azure, AWS) • Developed knowledge base articles and provided mentorship to fellow engineers
Education
Itt Technical Institute
Information Technology, CNS/ Information Systems Security
2010 — 2012
ITT Technical institute
Information Systems and Cybersecurity, Information Technology
2012 — 2013
Skills
- Linux
- Windows Xp
- Nas
- Cisco Routers
- Computer Hardware
- Microsoft Office
- System Administration
- Printer Support
- Wan
- Cisco Technologies
- Cisco Systems Products
- Voice Over Ip (Voip)
- Tcp/Ip
- Hardware
- Printers
- Switches
- Windows Server
- Disaster Recovery
- Cisco Voip
- Team Leadership
- Voip
- Internet Protocol Suite (Tcp/Ip)
- Security
- Wireless Networking
- Troubleshooting
- Laptops
- Dns
- Servers
- Windows 7
- Software Installation
- Customer Service
- Help Desk Support
- Networking
- Leadership
- Lunix
- Vpn
- Technical Support
- Vmware
- Active Directory
- Wide Area Network (Wan)
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