Kenneth Maxwell

Sales and Service Manager @Eriks Uk & Ireland

Branch Manager | Sales & Service Leader | Operational Excellence | Customer-Centric GrowthAs an experienced Branch Manager with ERIKS, I’ve built a career around driving profitable growth, elevating customer experience, and developing high-performing teams across the industrial services sector. With a strong foundation in sales leadership and operational management, I specialise in turning strategic goals into measurable results through clear direction, strong collaboration, and a hands-on, people-first approach.Over the years, I’ve led branch operations to consistent improvement in revenue, service delivery, and customer retention by focusing on what truly matters—deep technical understanding, reliable service, and a commitment to solving customer challenges with expertise and urgency. I’m passionate about creating environments where teams feel empowered to succeed and customers feel supported every step of the way.Key Strengths & Expertise Industrial Sales & Technical Solutions – Skilled in identifying customer needs and shaping tailored solutions that deliver value and long-term reliability. Branch Leadership & P&L Management – Strong track record of growing sales, improving margin performance, and managing budgets with discipline.🤝 Customer Relationship Management – Known for building trust-based partnerships with key accounts and consistently improving customer satisfaction. Team Development & Coaching – Committed to developing talent, creating positive culture, and enabling teams to exceed expectations. Operational Excellence – Experienced in streamlining processes, improving efficiency, and maintaining high standards of safety and compliance. Data-Driven Decision Making – Uses KPIs, forecasting, and performance insights to guide strategy and drive continuous improvement.