Ken Mahoney
Chief Operating Officer| Senior Vice President Of Operations | Customer Experience, New Market Development
- Role
- Consultant at Local Pharmacy Group
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ken Mahoney
Dynamic executive leader and strategic planner with 20+ years of experience driving P&L success of organizations. Proven turnaround artist with history of success stepping in to rescue struggling locations, implementing winning strategies across customer experience, driving cost efficiency, and increasing profitability. Strong entrepreneurial acumen, with talent for driving transformative change at all organizational levels based on education-focused, data-driven approach. Competencies- Strategic Planning and Implementation- Retail Multi Store Operations- Customer Conversion & Market Share - Financial Leadership & EBITDA Improvement- Team Development & Employee Engagement- Cross-Functional Partnerships & Vendor Relations
Experience
Consultant
Feb 2020 — Present · Cleveland, TX, US
Leveraging my experience as Chief Operating Officer I am supporting the ownership group of Local RX in numerous functional areas.Operational Excellence: Spearheaded daily operations management, including prescription services, over-the-counter medication offerings, and unique customer conveniences like free delivery and drive-thru pickup, ensuring smooth and efficient pharmacy operations.Customer-Centric Strategies: Designed and implemented programs to enhance customer satisfaction, delivering fast, friendly, and personalized service to uphold the trusted \"hometown pharmacy\" experience that sets Local RX apart.Growth and Expansion: Drove strategic initiatives to expand Local RX’s footprint across Texas, ensuring consistent performance and scalability as new locations opened, contributing to the company’s regional growth.Team Leadership & Development: Built and mentored a high-performing team, focusing on training that emphasizes service excellence, comprehensive product knowledge, and efficient pharmacy operations, fostering a culture of continuous improvement.Financial Performance: Provided financial oversight, optimized cost structures, and improved profitability through process enhancements and operational efficiency, supporting Local RX’s bottom line and long-term sustainability.
Education
SUNY Canton
Associate of Arts and Sciences - AAS, Business Administration and Management, General
SUNY Polytechnic Institute
Bachelor of Science - BS, Business Public Management
Skills
- Sales
- Loss Prevention
- Time Management
- Inventory Management
- Inventory Control
- Sales Operations
- Leadership
- Strategic Planning
- Retail
- Management
- Team Building
- Sales Management
- Merchandising
- Store Management
- Microsoft Word
- Profit
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