Kenneth Lu
Customer Service Representative @BMO
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WORK HISTORY
Customer Service Representative @BMO
Ottawa, ON, CA
Support customers with transactions and account inquiries while delivering professional, accurate service• Identify customer needs and recommend appropriate banking and digital solutions• Ensure compliance with BMO security, risk, and service standards in all client interactions
EDUCATION
Minzu University of China
Master of Education (M.Ed.), TCSOL
Brandeis University
Master of Arts (M.A.), Foreign Language Edu
Lakehead University
Master of Business Administration - MBA
Shangrao Normal University
Bachelor's degree, English
ABOUT KENNETH LU
MBA graduate with a strong foundation in finance, accounting, and Canadian business law. Passionate about helping clients feel confident with their financial decisions through clear communication, empathy, and practical guidance.Fluent in English and Mandarin, experienced in customer service and client relationship management. Eager to contribute to a client-focused banking team and deliver exceptional experiences.
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