Kenneth Jones

About Kenneth Jones

As a Transformational Technology Leader, I have a proven track record of driving technology transformation and delivering strategic business value through innovation and operational excellence. I foster collaboration and empower teams to achieve their full potential, boosting productivity, and enhancing customer experience. Recognized as an Executive Leader with a dynamic reputation for building collaborative, multi-faceted, multi-agency teams at scale. I am gifted in reducing costs and mitigating risk for large organizations. My expertise in aligning business goals and IT strategy is critical as a strategic advisor to senior executives. Known as a Forward-Thinking Executive, I am credited with keeping organizations agile by introducing emerging technologies, guiding strategic decision-making, and steering cross-functional collaboration. LEADERSHIP & TECHNOLOGY MILESTONES SUPER BOWL 48 – Led $1.2M technology build-out project for the Public Safety Compound (PSC) at MetLife Stadium. Coordinated with FBI, Secret Service, NJ State Treasury, Homeland Security, NJ Office of Information Technology (NJOIT), NJ Office of Attorney General (NJOAG), Customs and Border Patrol (CBP), and key vendors. CAD RMS ROLLBACK PROJECT – Tapped to lead a project to sunset a failed CAD & RMS deployment and assess the feasibility to update and redeploy an updated legacy CAD & RMS system as a critical fall step to respond to concerns for trooper safety and business continuity, while evaluating the appropriate path forward. BUSINESS TRANSFORMATION – Re-engineered manual processes into a new enterprise-level eDiscovery System after securing a $100K CJIS Grant. Identified, tested, and implemented Robotic Process Automation (RPA) into the eDiscovery process and later expungement processes. Improved delivery of 30K annual discovery requests from 534 municipal and county prosecutors and eliminated backlogs to create near real-time responses for bail hearing and HOLUP cases. BUSINESS CONTINUITY – Drove Managed Print Services Project by designing a go-forward solution, managing Division change leadership, creating stakeholder buy-in, securing funding, and executing deployment. Execution saved $500K over 4 years, reducing time, delivering metrics, streamlining support, and reducing printer fleet 50%.

Experience

1. Senior Technical Account Manager

   Mark43

   Jan 2024 — Present · New York, NY, US

   Establish a strategic roadmap for accounts, ensuring effective advocacy for customers and collaboration with Customer Success to address pain points.• Provide technical, product, and business expertise to enhance the sales process, fostering stronger customer relationships.• Engage with Engineering and Product leaders to identify future development opportunities.• Implement strategies positioning Mark43 as a premier RMS and CAD provider.• Align with Delivery teams on customer implementation timelines and payment milestones.• Deliver accurate technical service pre and post-sale, ensuring high customer satisfaction.• Develop internal tracking and briefing processes for account needs alignment.• Create and execute renewals program for Mark43\'s customer base.• Analyze customer needs, suggesting upgrades and features to meet requirements.• Liaise with sales department to secure new business and boost sales.• Track sales performance metrics and report on product performance.• Provide developers with customer feedback to identify potential new features or products.• Visit customers to understand the value Mark43 brings to First Responders.• Gain a deep understanding of customer roadmap, aligning it with the Mark43 product roadmap.

Education

• Commonwealth University-Lock Haven

  Bachelor of Arts - BA, Political Science

• Executive Protection Certification

  Certificate

• Rutgers University

  PMP Certification, Project Management

• Wilmington University

  Masters Level Courses , Management & Management Information Systems

  2015 — 2016

• Command and Leadership NJSCOP

  Command & Leadership Certification, Organizational Leadership