Kenneth Gould
Service Operations Director @Farmers Insurance
Grand Rapids, MI, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2025 — Present
Service Operations Director @Farmers Insurance
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EDUCATION
2008 — 2012
Davenport University
Bachelor's degree in Business Management, Business management
1999 — 2003
Central Michigan University
Business
SKILLS
LeadershipCoachingProperty & Casualty InsuranceOperations ManagementData AnalysisContingency PlanningTeam BuildingLogisticsCommunicationPerformance ManagementBusiness Process ImprovementUnderwritingCustomer ServiceProcess ImprovementTeamworkPresentation SkillsProject ManagementQuality AssuranceMicrosoft OfficeSales
ABOUT KENNETH GOULD
I am a Business Optimization Manager on the Business Optimization and Strategic Support Team. I have worked in the insurance industry since 1998 and have experience in Operations, Underwriting, Quality Assurance, Leadership and project management.
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