Kenneth Epstein

Partner @Precision Point Partners, Inc

Fort Lauderdale, FL, US
EMAILS
k•••••••@p3cx.com
MOBILE NUMBERS
+19•••••••00

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WORK HISTORY

Jun 2019 — Present

Partner @Precision Point Partners, Inc

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Creating Global Customer Experience and Management Advisory Services

EDUCATION

N/A

Southern Connecticut State University

Marketing Communications

SKILLS

OutsourcingSocial MediaBpoNew Business DevelopmentStrategic PlanningCall CenterCrmWorkforce ManagementConsultingProgram ManagementManagementProcess ImprovementBusiness DevelopmentCall CentersStart-UpsCustomer SatisfactionStrategyContact CentersOffshoringPerformance ManagementOperations ManagementCall Center DevelopmentRecruitingLeadershipVendor ManagementInbound MarketingTelecommunicationsSalesService DeliveryMarketingHuman ResourcesSales ManagementCustomer ExperienceSales ProcessProject ManagementNetworkingBusiness Process ImprovementCustomer RetentionE-CommerceTelemarketing

ABOUT KENNETH EPSTEIN

With over 30 years of experience designing multi-channel CX solutions for global companies, Ken brings unparalleled expertise to Precision Point Partners. As the co-founder and former Chief Revenue Officer of C3/CustomerContactChannels, Ken played a pivotal role in shaping the company\'s success from 2004 to 2017.Ken is widely recognized as an industry-leading sales executive with a profound understanding of the BPO and CX sectors. His track record speaks volumes, having delivered omni-channel communication solutions for some of the world\'s most customer-centric organizations, specializing in the Healthcare industry.Prior to his tenure at C3, Ken made significant contributions to Aegis BPO, contributing to the company\'s remarkable turnaround. His leadership as Vice President of Sales at PRC, both before and after its acquisition by IAC/InterActiveCorp, further underscores his exceptional capabilities in driving business growth and fostering client relationships.

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