Kenneth Epstein

About Kenneth Epstein

With over 30 years of experience designing multi-channel CX solutions for global companies, Ken brings unparalleled expertise to Precision Point Partners. As the co-founder and former Chief Revenue Officer of C3/CustomerContactChannels, Ken played a pivotal role in shaping the company\'s success from 2004 to 2017.Ken is widely recognized as an industry-leading sales executive with a profound understanding of the BPO and CX sectors. His track record speaks volumes, having delivered omni-channel communication solutions for some of the world\'s most customer-centric organizations, specializing in the Healthcare industry.Prior to his tenure at C3, Ken made significant contributions to Aegis BPO, contributing to the company\'s remarkable turnaround. His leadership as Vice President of Sales at PRC, both before and after its acquisition by IAC/InterActiveCorp, further underscores his exceptional capabilities in driving business growth and fostering client relationships.

Experience

1. Partner

   Precision Point Partners, Inc

   Jun 2019 — Present

   Creating Global Customer Experience and Management Advisory Services

Education

• Southern Connecticut State University

  Marketing Communications

Skills

• Outsourcing
• Social Media
• Bpo
• New Business Development
• Strategic Planning
• Call Center
• Crm
• Workforce Management
• Consulting
• Program Management
• Management
• Process Improvement
• Business Development
• Call Centers
• Start-Ups
• Customer Satisfaction
• Strategy
• Contact Centers
• Offshoring
• Performance Management
• Operations Management
• Call Center Development
• Recruiting
• Leadership
• Vendor Management
• Inbound Marketing
• Telecommunications
• Sales
• Service Delivery
• Marketing
• Human Resources
• Sales Management
• Customer Experience
• Sales Process
• Project Management
• Networking
• Business Process Improvement
• Customer Retention
• E-Commerce
• Telemarketing