Kenneth Drake-Sargent
Solutions Engineer, Higher Education - Google Workspace | Bridging Technology & Education | Higher Ed IT Expert & Partner | Gemini app & Gemini Education | Gen-AI tools
- Role
- Solutions Engineer, Higher Education at Google
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kenneth Drake-Sargent
A proven leader with 14 years of experience delivering technical customer success through implementation consultation, tech enablement, and service management is available to hire. Seeks a challenging role requiring outside-the-box thinking, “wearing of many hats,” and the ability to lead. Let’s build something great together! Specialties include: Consultation and Success - Collaborate with clients using empathetic communication - Validate client requirements, objectives, and needs - Develop, plan, coordinate, and deliver solutions that delight - Serve as an expert resource, problem solver, and trusted partner - Communicate with integrity, actively listen, and simplify technically complex topics Management - Develop metrics and KPIs to measure outcomes and identify areas of opportunity - Analyze processes, workflows, and systems; produce diagrams - Design services based on client feedback and industry trends - Iterate upon and improve existing product and service deliverables - Standardize visual identity and DEI alignment of client documents Leadership - Collaboratively build relationships to deliver and “get things done.” - Engage in peer mentorship and knowledge exchange - “Learn out loud” to spread awareness and knowledge, and spark innovation - Influence stakeholder groups across the organization - Drive strategically aligned solutions and goals
Experience
Solutions Engineer, Higher Education
Jul 2025 — Present · Seattle, WA, US
Education
Columbia College
Bachelor's degree
2016 — 2018
NYU Stern School of Business
Master of Science - MS
2020 — 2022
New York University
Management Information Systems, General
2010 — 2013
Skills
- Active Directory
- Microsoft Office
- Css
- Web Development
- Management
- Powerpoint
- Html
- Os X
- Event Planning
- Sql
- Technical Support
- Adobe Creative Suite
- Windows 10
- Windows Services
- Php
- C++
- Itil
- Public Speaking
- Social Media
- Microsoft Powerpoint
- Linux
- IT Service Management
- Customer Service
- Javascript
- Windows 7
- Research
- Java
- Training
- Visio
- Google Drive
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